Privacy Policy

1. Introduction

At Grid Tickets, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our ticket purchasing platform.

By using Grid Tickets, you agree to the collection and use of information in accordance with this policy. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection laws.

2. Information We Collect

We collect minimal personal information necessary to provide our services:

• Name
• Email address
• Payment information (processed securely through our payment providers)
• Transaction history
• Device and usage information (cookies, IP address, browser type)

We do not collect any sensitive personal information unless absolutely necessary for the service, and we will always ask for your explicit consent in such cases.

3. How We Use Your Information

We use your information for the following purposes:

• Processing your ticket purchases
• Sending you important updates about your tickets
• Communicating with you about our services
• Improving our platform and user experience
• Preventing fraud and ensuring security
• Complying with legal obligations

We will never sell your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our platform, and only to the extent necessary for them to perform their services.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures
• Employee training on data protection

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we work hard to maintain the security of your information.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Export your data
• Object to certain data processing

To exercise these rights, please contact us at support@gridtickets.com. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze how you use our platform
• Improve our services
• Provide a better user experience

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our platform.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Sending you an email notification
• Updating the "Last updated" date

We recommend that you review this policy periodically for any changes. Your continued use of our service after any changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@gridtickets.com